Internship:Group Operations & Technology, Group Engineering – Digital Channels (Avatar Banking) [January - May 2027]

Location: OCBC Singapore, Singapore

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Be part of the team building OCBC's AI Wealth Navigator, a live conversational AI channel in the OCBC WoW app. Customers speak or type in their own words and receive answers grounded in their own portfolio. These include market news relevant to their holdings, OCBC house views, and investment ideas suited to their profile.

As an Avatar Banking AI Engineering Intern, you will work hands-on on the large language model (LLM) agent at the heart of the channel. You will help develop new AI capabilities, test whether the AI's answers are accurate and grounded, and build the controls that keep it safe and compliant in a regulated banking setting. This internship offers real exposure to building, deploying and governing AI in production, used by real customers.

How You Succeed

To excel in this role, you will bring a strong interest in AI, software engineering and continuous learning. You will be comfortable building with LLMs, questioning AI outputs instead of trusting them, and working with teams across the bank to solve real business problems.

Success comes from careful, evidence-led thinking: testing your own work, measuring results, and saying plainly when something is not working. Your curiosity, problem-solving mindset and attention to detail will help you deliver meaningful outcomes and get the most from your internship.

What You Do

Participate in the end-to-end delivery of AI agent capabilities for the AI Wealth Navigator, including portfolio analysis, market insights, personalisation and conversational experience

Develop and enhance LLM agent features in Python, including tool use, retrieval-augmented generation (RAG) and multi-step reasoning over customer portfolio data

Design and run AI evaluations and regression tests that measure whether the agent's answers are accurate, grounded in customer data and compliant

Build controls that ground AI outputs in source data, so every figure the AI states can be traced to its source

Implement AI guardrails in code that keep the agent within regulatory, suitability and compliance boundaries

Support AI risk management activities, including the AI agent inventory, design documentation, and applying the MAS Guidelines on AI Risk Management

Support SQL development, data validation and data quality activities using PostgreSQL

Use observability and monitoring tools such as Kibana to track AI agent performance and behaviour in production

Investigate and reproduce AI behaviour issues, find the root cause in the model, prompt, data or code, and contribute fixes through code review

Support CI/CD processes using tools such as Jenkins and Bitbucket to deploy AI changes securely and reliably

Collaborate with engineers, Product, Compliance and Risk to translate business needs into AI agent design, controls and test cases

Provide support on other projects and initiatives as assigned

Who You Work With

Group Engineering, within the Group Operations & Technology Division, drives OCBC's technology transformation by delivering innovative, secure and scalable solutions that support the bank's businesses and customers.

As part of the Digital Channels team for Avatar Banking, you will work with AI engineers, architects, product owners and business stakeholders to build and improve the AI Wealth Navigator. You will also work closely with Compliance and Risk, gaining first-hand exposure to how AI is developed, tested and governed in a leading financial institution.

Who You Are

Pursuing or recently completed a degree in Computer Science, Information Systems, Data Science, Software Engineering, or a related field

Familiar with Python programming

Understands large language models (LLMs) through coursework, projects, or personal learning

Basic knowledge of SQL and relational databases

Exposure to REST APIs and modern application development concepts

Familiarity with prompt engineering, RAG, LLM APIs, or agent frameworks is an advantage

Interest in AI evaluation, AI safety, or responsible AI is a plus

Strong analytical and problem-solving skills

Curious, proactive, and eager to learn new technologies

Strong communication and collaboration skills, with the ability to work effectively across teams

Learning Objectives

Through this internship, you will gain

Hands-on experience building and deploying LLM agents used by real customers in a leading financial institution

Practical exposure to AI evaluation, including measuring the accuracy and grounding of AI outputs

Understanding of AI risk management and governance in banking, including MAS AI Risk Management Guidelines and FEAT principles

Experience across the end-to-end software development lifecycle for enterprise banking applications

Practical skills in Python, APIs, SQL, and modern development tools

Exposure to CI/CD, quality engineering, observability, and monitoring for AI systems

Insights into applying AI solutions in a real-world banking environment

What we offer

Competitive base salary