INTERNSHIP - GROUP PROJECTS CUSTOMER SERVICE (W/M)

Paris La Défense Cedex · Posted Sep 28

Apply

At a glance

Location: Paris La Défense Cedex, France
Work type: Hybrid

About the Role: The role is to contribute to the roll out of the customer service model by providing support on strategic projects to enhance customer experience and internal process: needs and implementation of IT solutions. Reports to the group customer service manager.

Location: Paris La Défense Cedex, FR, 92915

INTERNSHIP - GROUP PROJECTS CUSTOMER SERVICE (W/M)

Job Level

Student

Location

Paris La Défense Cedex, FR, 92915

#job-location.job-location-inline {

display: inline;

}

Area of Expertise

Marketing & Design

Unit

Allianz Trade

Employing Entity

Euler Hermes Services S.A.S.

Job Type

Full-Time

Remote Job

Hybrid working

Employment Type

Temporary

ID

106833

Position Cluster

n.a.

About the Role

The role is to contribute to the roll out of the customer service model by providing support on strategic projects to enhance customer experience and internal process : needs and implementation of IT solutions. Reports to the group customer service manager.

Key Responsibilities

Data & KPIs analysis : provide accurate customer data and indicators extractions (usage of IT tools and Excel)

Participate to the digital tools maintenance and evolution and incidents managemen

International business units interactions : be in contact with the countries regarding to the group customer service projects

New omnichannel platform & Self-service : improve the usage by customer service teams and customers

Support to project management tasks including users guides elaboration

Profile/ Required Skills

M1/M2 Student

Sense of customer service and business

Good communication skills

Multicultural relationship skills

Analytic skills, at ease with data (usage of Excel, AI and Digital tools)

Office package with good command of power point

Comfortable with IT platforms, BI and collaborative tools

English spoken

Nice to Have

An experience in the sector of BtoB insurance

An experience on the customer experience journey

French is a plus

Allianz Trade, leader sur le marché de l’assurance-crédit, s’appuie sur des technologies innovantes. Nous utilisons des outils fondés sur l’Intelligence artificielle (IA) et invitons les candidats disposant d’une compréhension de base des plateformes courantes, ainsi que d’une bonne sensibilisation aux bonnes pratiques et aux enjeux liés à l’IA en environnement professionnel, à nous rejoindre.

#Paris

#France

#LI-JM1

Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,900 employees.

In 2025, our revenues reached 4 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition — demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025.