Junior Customer Success Agent - DACH Market

Location: Barcelona, Cataluna, Spain Department: Customer Service Multifunction/General

EF- English Live Customer Service Team is looking for an enthusiastic person with a high level of German to join our European team in Barcelona's office.

As a Junior Customer Success Agent - DACH market you will be responsible for providing customer support and guidance in our online English courses.

Your responsibilities will include, but not be limited to

Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources.

Monitor customer payment schedules and ensure timely payments.

Work proactively with students to identify solutions and prevent cancellations.

Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.

Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.”

Investigate and escalate technical or teacher-related issues to central teams, following up to ensure effective resolution.

Requirements

The candidate must be already based in Barcelona.

1 - 2 years experience in Customer Service minimum.

An advanced/native level of German.

A minimum of a speaking B2 level of English

Customer-focused approach. and target-driven attitude

Ability to communicate effectively and concisely to customers.

Cultural awareness and ability to work within a team.

Benefits and fun stuff

Fixed salary + commission plan

Flexible working: 2 days at the office, 3 from home

28-day holidays/year

Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets

Wellhub discounts

Internal Career Path and opportunities internationally.

Work in a multinational office.

Work with passionate and enthusiastic people.