Platform Engineer ServiceNow Co-op/Internship (Winter 2027 & Summer 2027)

Location: Victoria, BC

Closing Date: October 1, 2026

Use your technical and problem-solving skills to development and implement ServiceNow solutions. The British Columbia Investment Management Corporation (BCI) is currently seeking a Platform Engineer ServiceNow co-op student/intern to support our ITSM team and the team’s internal clients.

WHAT YOU NEED TO KNOW

BCI manages a globally diversified portfolio of assets valued at $313.7 billion and is one of Canada’s largest institutional investors. We invest globally to support pension and other funds for more than 30 clients based in British Columbia. We are proud to have been chosen as one of Canada’s Top 100 Employers and BC’s Top Employers. These national and provincial competitions recognize employers who offer exceptional workplaces for their employees.

The Platform Engineer ServiceNow Co-op/Intern will join our ITSM (IT Service Management) team to support the implementation, maintenance, and optimization of the ServiceNow platform within our organization. As part of the role, the co-op student will collaborate with team members to ensure the platform is effectively aligned with business processes and operational needs. Responsibilities will include assisting in platform configuration, troubleshooting, and enhancements to improve system performance and user experience. This position offers a unique opportunity to gain hands-on experience with ServiceNow, a leading ITSM tool, while contributing to meaningful projects that drive organizational efficiency and innovation. The role is ideal for students passionate about IT service management, process automation, and platform engineering in a dynamic and collaborative environment.

WHO YOU WILL WORK WITH

The Technology department is responsible for developing technology solutions that contribute to the achievement of BCI’s mission and long-term goals. The department manages the Corporation’s business applications and information technology infrastructure, providing support to a large group of financial professionals. The department is also responsible for authoring technology-related directives and conducting disaster recovery planning to minimize risk to the Corporation’s delivery of investment services.

WHAT YOU WILL BE DOING

Assist the team with configuring workflows, forms, and modules in the ServiceNow platform to meet business needs

Review and improve operational documents to ensure accuracy, clarity, and alignment with current processes

Work on creating and analyzing reports to provide insights and improve the usability of the ServiceNow platform

Participate in platform upgrades, including testing to ensure compatibility, functionality, and a seamless transition

Troubleshoot and resolve technical issues reported by users to ensure smooth operation of the platform

Participate in testing, implementing, and documenting updates and new features for ServiceNow

Collaborate with team members to design and implement automated workflows that improve operational efficiency

Gather, analyze, and document business requirements to support ServiceNow solutions

Develop and maintain technical documentation, including user guides and platform procedures

Provide end-user support by addressing inquiries and assisting employees in effectively using the platform

REQUIRED SKILLS

University-level knowledge of related courses (e.g. computer science or mathematics)

Strong analytical and problem-solving skills with attention to detail

Basic understanding of IT concepts, including IT service management or IT support processes

Familiarity with one programming or scripting languages such as Python, JavaScript, or HTML/CSS

Ability to learn new technologies and tools quickly in a fast-paced environment

Excellent written and verbal communication skills for documentation and collaboration with team members

Strong organizational and time management skills to handle multiple tasks and priorities effectively

Enthusiasm for working in a collaborative team environment and contributing to group success

WHAT WE OFFER

Career development and training provided by experienced IT professionals to help build current industry skills

Work with a dynamic team in a fast-paced environment

The development of real-world skills at one of the largest institutional investors in Canada

Exposure to some of the most talented, approachable, and inspiring people in the industry

The ability to opt-in for access to Dialogue, a user-friendly app that offers virtual primary care, employee and family services, and mental health supports

Time to connect with co-op students & interns at BCI – build your network and shared learning

Two paid days per year for volunteering

Competitive pay: $2,330.00 gross bi-weekly or $2,155.00 gross bi-weekly + vacation leave paid based on 6% of salary ($2,330.00 gross biweekly for those with (or working towards) a graduate degree

Travel: if coming to Victoria for this work term, BCI will provide a fixed-rate travel allowance based on your location

THE DETAILS

Work term: Winter 2027 & Summer 2027 (January to August)

Department: Technology

Office Location: 750 Pandora Avenue, Victoria, BC

Spend your off hours exploring beautiful Victoria and Vancouver Island

All co-ops/internships will need to be completed in person at our Victoria office with the option to work one day per week from home. Please note, some positions are not eligible for hybrid work.

HOW TO APPLY

Apply directly to the Platform Engineer ServiceNow Co-op/Internship posting on our careers page https://bci.wd10.myworkdayjobs.com/BCI_Careers

Application deadline: October 1, 2026 at 11:59pm PDT

Please upload a cover letter, resume, and transcripts (unofficial transcript will suffice)

Note: We welcome applications from all qualified candidates who are interested in applying for this role. You will need to be legally authorized to work in the country where this job is located. If you currently do not have authorizati