Service Delivery Intern (IT Helpdesk) - Summer 2027

Location: Jacksonville, Florida, United States Department: Information Technology

IT Helpdesk Internship - Summer 2027

US East Office (Jacksonville, FL)

We exist to transform our customers and change lives

About our Summer Internship Program

RF-SMART's Summer Internship Program gives you real work, real responsibility, and direct access to leaders across the organization. This is a 12-week, full-time experience- not a resume line item, but a launchpad.

As an IT Intern you'll collaborate directly with the Service Delivery Help Desk team.

What You'll Do

Alongside your project work, approximately 5–6 hours each week are built into your schedule for structured development. These two tracks run simultaneously.

Provide, Maintain, and Perform

First-line technical support to employees across corporate IT systems, including endpoint management, asset management, identity and access, productivity and collaboration, and conference room AV

Triage and resolve tickets through the ITSM platform

Knowledge base documentation

Onboarding, offboarding, and equipment provisioning workflows

Identity and access management tasks including user account lifecycle and password resets

Provisions and deployment of end-user equipment; support conference room setup

Escalation of complex issues to senior team members while building independent diagnostic skills

Technical work under close supervision while building hands-on fluency across the platform stack

Grow and Connect

Participate in training on the use of IT tools and applications

Discover your natural talents through a CliftonStrengths assessment

Develop presentation skills, communication, and professional presence through workshop

Collaborate on a group innovation project that spans the full 12 weeks

Hear directly from RF-SMART leaders in our Meet the Leader series—interactive sessions covering career paths, industry insights, and real advice

Build your network at our intern alumni panel and networking mixer

Participate in volunteer events, National Intern Day, and company-wide activities

Access LinkedIn Learning throughout the summer

What You Bring

Strong written and verbal communication skills

Technical expertise

An end user-focused approach

Currently enrolled in a degree program at the time of the internship

Considered a Junior or Senior by credit hours

Available to work 40 hours per week in-office

Eligible to work in the United States for any employer without future sponsorship

Why You’ll Love It Here

The RF-SMART Internship Program exists to partner with students to equip them with the skills they need to become successful professionals while they complete meaningful work at RF-SMART, while supporting our mission of transforming our customers and changing lives.  We look for students who are curious, strong communicators, and motivated to take ownership of their work. If you want more than just a summer job and you're looking for real exposure, mentorship, challenge, and a launchpad for your career, start at RF-SMART.

Our Talent Acquisition Team will review all applications and reach out to qualified candidates with next steps.

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).

General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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