Student Worker - Service Arrival & Customer Property Coordinator

Location: Hovaas, Vaestra Goetaland, Sweden Department: Non-Technical Customer Support

Student Worker - Service Arrival & Customer Property Coordinator

Department: Customer Service / Service Operations Location: RaySafe, Hovås, Sweden Reports to: Customer Service Manager

About Fluke Health Solutions

Fluke Health Solutions (FHS) is a leading provider of healthcare technology solutions dedicated to helping customers improve patient safety and healthcare quality around the world.

Through a portfolio of trusted brands, FHS delivers innovative solutions for biomedical test and measurement, radiation safety, and medical device quality assurance.

About Fluke Biomedical

Fluke Biomedical is a global leader in biomedical test equipment and quality assurance solutions used by healthcare providers, medical device manufacturers, and service organizations worldwide. Our products help ensure medical equipment operates safely and accurately, supporting the delivery of quality patient care.

About RaySafe

RaySafe is a worldwide leader in radiation measurement and quality assurance solutions for diagnostic imaging. Our products help healthcare providers protect both patients and medical professionals by supporting radiation safety and imaging quality.

About the Hovås Site

The RaySafe facility in Hovås, Gothenburg, serves as one of the company's key operational locations. The site houses customer service, service operations, quality functions, production, logistics, engineering, and global support teams. It is also home to the RaySafe Service Center, where customer equipment from around the world is received, serviced, calibrated, repaired, and returned to customers.

Position Summary

We are looking for a student worker to support our Service Operations and Customer Service teams, primarily within the Service Arrival Desk function.

The role focuses on receiving customer-owned equipment arriving for service, ensuring proper registration, traceability, storage, and handover within our service process. The position plays an important role in maintaining efficient service operations while safeguarding customer property and supporting quality requirements.

This role provides excellent insight into international operations, customer service, logistics, quality systems, and service processes within a global medical technology organization.

Primary Responsibilities Service Arrival Desk

Receive incoming customer service shipments

Open and inspect incoming cases and packages

Verify equipment, accessories, and documentation

Identify incomplete or non-conforming arrivals

Route exceptions for investigation

Customer Property Handling

Handle customer property with care and professionalism

Store customer property according to established procedures

Maintain traceability of customer equipment and accessories

Ensure customer information is handled confidentially

Assist in investigations related to missing or damaged property

Oracle & System Transactions

Receive RMAs in Oracle

Verify serial numbers and product information

Register service orders and service intake activities

Maintain accurate records in service management systems

Support order and case administration activities

Service Process Support

Print and apply service identification labels

Prepare equipment for laboratory processing

Coordinate handover of equipment to service technicians

Support storage and retrieval of customer property

Assist in service workflow administration

Operational Support

Support Customer Service and Operations teams as required

Participate in continuous improvement activities

Contribute to maintaining a safe, organized, and efficient workplace

Qualifications Required

Currently enrolled in higher education studies

Minimum two years of expected remaining studies preferred

Strong attention to detail

Good organizational skills

Comfortable working with computer systems

Good communication skills in English

Ability to work independently after training

Preferred

Experience from logistics, warehouse, retail, administration, or customer service

Experience working with ERP systems

Knowledge of Microsoft Office applications

Interest in technical products and operational processes

Personal Attributes

We are looking for someone who is:

Reliable and trustworthy

Structured and organized

Careful when handling customer property

Team-oriented and collaborative

Willing to learn new systems and processes

Comfortable following documented procedures

Flexible and adaptable to changing priorities

Working Conditions

Part-time student position

Based on operational business needs

Primarily scheduled during standard business hours (08:00-16:30)

Additional opportunities for holiday and vacation coverage

No guaranteed minimum number of hours

Availability will be coordinated with business requirements and student schedules

Key Skills Developed in This Role

ERP and Oracle system experience

Service operations

Customer property management

Quality and compliance awareness

Process management

International business operations

Customer service fundamentals