Technology Specialist Co-op/Internship (Winter 2027)

Location: Victoria, BC

Closing date: October 1, 2026

Use your passion for technology and computer skills in a fast-growing company where you can have an impact. The British Columbia Investment Management Corporation (BCI) is currently seeking a Technology Specialist Co-op/Intern for the Winter 2027 work term (January to April) to support BCI users with their technology needs and assist with technology improvement initiatives driven by the Technology Service Desk team.

WHAT YOU NEED TO KNOW

BCI manages a globally diversified portfolio of assets valued at $313.7 billion and is one of Canada’s largest institutional investors. We invest globally to support pension and other funds for more than 30 clients based in British Columbia. We are proud to have been chosen as one of Canada’s Top 100 Employers and BC’s Top Employers. These national and provincial competitions recognize employers who offer exceptional workplaces for their employees.

The Technology Specialist Co-op/Intern will work within our Technology Department. This is a great opportunity for you to learn and apply your knowledge to support BCI users with their technology needs and assist with technology improvement initiatives driven by the Technology Service Desk team.

Students from any technology-related program can thrive in this role – whether you're studying Computer Science, Information Technology, Information Systems, Network Administration, or other tech-focused disciplines. Our Service Desk provides broad exposure to enterprise IT environments and business technology, making it valuable for various career paths in the tech industry. We encourage applicants to consider how this experience can complement their specific educational focus and long-term career goals.

WHO YOU WILL WORK WITH

The Technology department is responsible for developing technology solutions that contribute to the achievement of BCI's mission and long-term goals. The department manages the corporation's business applications and information technology infrastructure, providing support to a large group of financial professionals. The department is also responsible for authoring technology-related directives and conducting disaster recovery planning to minimize risk to the corporation's delivery of investment services.

WHAT YOU WILL BE DOING

Provide first-level technical support to BCI employees through our Service Desk ticketing system, handling in-person visits, phone calls, and remote support sessions

Troubleshoot hardware and software issues for end users, including workstations, laptops, and mobile devices

Assist with account management tasks including password resets, permissions, and access requests

Help with file and folder access management and assist users with network resource access

Assist with review and management software packaging, policies, printers, and patch management.

Receive comprehensive training through our graduated access framework, which empowers co-op students to perform the same meaningful work as our full-time Service Desk Specialists

Shadow experienced Service Desk Specialists to learn specialized technology tools such as Active Directory, Intune, NTFS File Access management, BitLocker Administration, PaperCut, vSphere, and PowerShell scripting

Participate in knowledge-sharing sessions to build understanding of enterprise IT environments

Assist with documentation of technical solutions and procedures for the knowledge base

Collaborate with the Technology Service Desk Team on day-to-day operations

REQUIRED SKILLS

Enrollment or recent completion (within 1 year) in a university or college program relating to Information Technology

Ability to work effectively in a fast-paced, multi-project environment with multiple stakeholders

Excellent communication skills with the ability to ask effective questions that quickly identify the root of an issue

Strong ability to set clear expectations and communicate timelines to users in a professional manner

Willingness to step out of your comfort zone and embrace new challenges with a positive, can-do attitude

Strong research skills and ability to quickly learn new concepts to solve unfamiliar technical problems

Excellent interpersonal skills with a customer-service focus and strong problem-solving abilities

Ability to work with both technical and non-technical stakeholder groups

Strong written communication skills and the ability to develop clear documentation

Understanding the importance of writing procedures to guide a specific set of steps for end users

BENEFICIAL SKILLS (NOT REQUIRED)

Basic knowledge of incident management and customer service processes

Baseline understanding of MS Windows, Active Directory and Azure infrastructures

Strong Office 365 skills

Ability to use Excel, PowerPoint, Word, and Outlook

Experience with ServiceNow and JIRA

Experience with technical troubleshooting and problem resolution

Knowledge of enterprise IT environments and support practices

Experience with Intune, SCCM, printer management, software packaging, and patch management

WHAT WE OFFER

Excellent career development and training by helping the candidate to understand the tools, the data and the methodologies applied by BCI Technology Department to support enterprise level technology and practice industry standard

Opportunity to collaborate with technology staff across various disciplines (cloud, security, network, application development) providing amazing exposure to different IT specialties

Work with a dynamic team in a fast-paced environment

The development of real-world skills at one of the largest institutional investors in Canada

Exposure to some of the most talented, approachable, and inspiring people in the industry

The ability to opt-in for access to Dialogue, a user-friendly app that offers virtual primary care, employee and family services, and mental health supports

Time to connect with other Co-ops/Interns at BCI -- build your network and shared le