Trainee Operations Controller

Surbiton · Posted Nov 02

Apply

At a glance

Location: Surbiton, United Kingdom
Work type: Onsite
Category: Operations

Trainee Operations Controller providing 24/7 operational support from Surbiton HQ to ACS brokers worldwide; involves flight watching, updating CRM/compliance data, and coordinating with airline operators to ensure smooth charters.

Location: Surbiton, England, gb Department: Operations Employment Type: {'id': 'permanent', 'label': 'Full-time'}

Company Description

Air Charter Service are the number one aviation broker globally, having started in the basement of our Chairman’s home, we now employ over 600 people across the globe and provide tailored brokering services to our Cargo, Commercial and Private Jet customers.

From film stars who require a private jet, sports teams who need a commercial airline to logistics companies who need the need to move cargo worldwide. But who works to ensure those client types can get from A to B and experience an exceptional service throughout? The answer is people like us.

Job Description

We're excited to offer an opportunity to join our Operations team to help provide around the clock coverage and operational support to all of our employees across the globe, ensuring each charter goes off without a hitch!

Duties will include but are not limited to

Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office

Work closely with our onsite rep team and customer experience to mitigate any issues which may arise on day of flight

Provide operational information and assisting in delivery charters for all brokers in all global divisions.

Being there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues

Flight Watching, tracking all aspects of the flight, keeping the brokers informed and sending movement messages to brokers (and clients when requested)

Building relationships with airline operators, FBOs and Airports worldwide

Continuous duty for OCC to update ACS CRM and compliance systems – Updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available

Completing daily reports and communications to be sent out to worldwide teams and management, advising brokers of potential risks to upcoming operations

Balancing operational constraints with service goals (on-time performance, passenger satisfaction)