Customer Experience Intern

Location: Pudong New District, SH, CN

Shape the Future with Us.

At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion.

As part of our global team, you’ll be empowered to make a real impact - on your career, your community, and the world around you.

ACCOUNTABILITY

To learn supply chain knowledge and customer service responsibility. To learn Lubrizol business and product. To conduct or assist projects for improvement based on the understanding for daily operation and process.

End-to-end order management

RESPONSIBILITIES

1. Order management

Order placement, ensuring accuracy in order details, coordinating with other teams such as Logistics, Demand & Supply Planner, and other functions to ensure timely delivery. Distribute invoices and other documentation to customers, banks and concerned parties in a timely and accurate manner.

Process requests and deliveries for free of charge samples with appropriate approvals and following established policies, procedures and tools.

After-sales support through close monitoring and processing of rebates and claim.

2. Performance monitoring

Contribute positively to CX KPI targets (delivery as request, e-Commerce, QS resolved rate, etc.)

Orders over forecast management (sales control): work with commercial, DP/SP to manage customers’ behavior.

3. Process improvement and management

Participate in customer experience projects for system and process transformation.

Analyze historical data to identify improvement opportunities(BOBJ, PBI)

Successful hybrid for LEM/LSS business portfolio

4. Support ad-hoc tasks as assigned

REQUIREMENTS – EDUCATION, EXPERIENCE, SKILLS

Education & Professional Background

Bachelor or above degree

No limitation to Professional Background and Supply Chain management is preferred.

Knowledge & Skills

Fluent in English and Mandarin (Verbal and written)

Familiar with Power Query or Power PI to have data visualization and report

Ability to play in teamwork spirit and work with cross-functional teams

Problem-solving aptitude and attention to details.

Ability to multitask in a fast-paced

Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You. For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions—from engine oils, performance coatings, and skincare to medical devices and plumbing systems —are powered by the expertise, passion, and commitment of people like you. We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world—brought to life by science and, most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future.  We win because of you. Let’s build the future together.