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Intern (m/f/d) Customer Experience (limited to 6 months)
Toyota Bank Portal
At a glance
- Location
- Köln, Germany
- Work type
- Onsite
Internship (6 months) in Customer Experience at Toyota Bank Portal, Köln, DE. Support customer journey development, research, CRM initiatives, and cross-market project support with hands-on tasks in presentation and workshop facilitation.
What they are looking for
Location: Köln, NW, DE
Your tasks
Support customer journey development and optimization across mobility services and European markets
Assist in identifying and structuring customer needs, pain points and improvement opportunities analysis and documentation
Customer research support through interviews, surveys and feedback evaluation
Support voice of customer insight generation and recommendation development
CRM initiative support and customer communication coordination
Presentation preparation, workshop facilitation and cross-market project support
Your profile
Bachelor’s or Master’s studies in Business, Marketing, Customer Experience, Communications or a related field
Analytical capabilities for qualitative and quantitative insight generation
Organizational skills combined with a structured and reliable working style
Interest in customer experience, customer centricity and service design methodologies
Microsoft Office proficiency with strong PowerPoint and Excel skills
Excellent written and spoken English skills
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