DoW SkillBridge Fellowship - Assistant Manager, Branch Office – Philadelphia

Location: Philadelphia, PA, United States Department: DoD Skillbridge

**TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOW SKILLBRIDGE PROGRAM**

To offer eligible Service Members currently approved to participate in the DoW SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal’s business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network, and interact with multiple departments. Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures.

Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts

Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits

Manage staff to ensure vault opening, closing and balancing procedures are completed

Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events

Participate in recruiting efforts, on-boarding and initial training of team members

Participate in budget, purchasing, tracking and records retention for business expenses

Guide team development for continual growth in technical, soft and leadership skills

Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services

Assist with leading and training team members to deliver high quality service to our members

Analyze reports and conduct trend analysis to optimize business performance

Ensure compliance with all security, safety and emergency preparedness procedures

Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures

Perform supervisory/managerial responsibilities: Supervise daily activities

Ensure adequate/skilled staffing; select employees

Establish performance goals and priorities

Prepare, conduct and review performance appraisals

Develop, mentor, and counsel staff

Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

Ensure section/branch goals and objectives align with division/department strategy

Ensure efficiency of operations

Act as Manager in the incumbent's absence

Perform other duties as assigned

Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience

Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts

Working knowledge of functions relating to cash and ATM operations

Ability to manage multiple priorities independently and/or in a team environment

Exposure to member/customer service operations

Exposure to mentoring and leading employees

Effective organizational, planning and time management skills

Effective skill exercising initiative and using good judgment to make sound decisions

Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

Effective verbal and written communication skills

Effective word processing and spreadsheet software skills

Desired Qualifications

Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

Familiarity with financial institution and lending practices, principles and regulations

Familiarity with retail banking industry best practices

Salary:

$33.71 -$42.07 hourly (Potential salary if hired by Navy Federal as a full-time employee: SkillBridge participants are not eligible for compensation from Navy Federal, as they continue to receive military compensation and benefits as active-duty service members.)