Casino Operations Intern (Full Time; Varied Shift)

Location: Cherokee, NC, United States Department: Hourly Customer Contact

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                                        Casino Operations Intern

DEPARTMENT:                                            Casino Operations

GRADE/FLSA STATUS:                              Non-Exempt

BADGE TYPE/COLOR:                              Key—Blue

REPORTS TO:                                               Supervisor, Development Program

JOB SUMMARY

Responsible for completing an internship program with Harrah’s Cherokee Casino Resort, increasing knowledge, and understanding of all facets of assigned department.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

Communicate effectively with all levels of employees and guests in the casino

Engage in hands-on training in a department

Understand department’s primary function, each staff member’s functions, and the inter-relations between each of the departments through various job shadowing opportunities

Acquire skills to be proficient in designated areas

Observe all activity within assigned area aiding video gaming device players, instruction, and advice on machine functions and payouts

Knowledge of the various types of video gaming machines, can identify major malfunctions, and correct minor machine malfunctions

Identify need for jackpot and CMPO transactions, processes and completes them promptly, accurately and with high degree of service

Aware of the various types of video gaming device cheating methods and can recognize any potential attempts while monitoring assigned section

Capable of handling routine customers complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel

Well versed on various property events and relay same to players in assigned area

Respond to change lights as soon as possible and acknowledges customers immediately

Use etiquette when talking on the radio and uses radio to expedite service

Encourage Caesars Rewards participation and sign-up customers whenever possible

Balance bank at the end of the shift

Take initiative to ask for the offer help in solving problems with customers, co-workers, and supervisors

Demonstrate top box spotlight behavior on a consistent basis

Move through assigned areas searching for customers in need of attention

When told by guest of his/her dissatisfaction with product or service, immediately informs supervisor and invoke the service guarantee in the gaming area as needed

Participate in all training opportunities as designed and designated by the department manager

Participate in and lead special projects as assigned

Cross train in department positions with emphasis on the supervisory role

Attend all assigned meetings

Submit a weekly report to Development Program Supervisor on performance and make recommendations on program

All other duties as assigned

Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS

Enrolled in an accredited college/university or a recent graduate of an accredited college/university (within 6 months) required

Official recommendation by university required

GPA of 2.0 or higher preferred

Working toward a degree in the area of interest for internship required

Successful in prescreening process required

Must demonstrate the following essential knowledge and skills:

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

Excellent oral and written communication skills

Ability to work well independently

Ability to be a team player

Ability to handle multiple priorities in a fast-paced environment

Self-starter, must work without close supervision

Excellent problem-solving skills

Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

Must be able to stoop, bend, reach, kneel, twist and grip items

Must be able to respond to visual and aural cues

Must be physically mobile with reasonable accommodations

Must be able to reach above and below shoulders with performing duties

Must be able to operate in mentally and physically stressful situations

Must be able to stand for extended periods of time

Must be able to read, write, speak, and understand English

Must have the manual dexterity and coordination to operate office equipment, including a calculator, computer, fax machine and photo copier

Must be able to lift up to 25 pounds and carry 5 pounds

Must be able to use an earpiece/headset and other communication methods

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

Must be able to work a flexible schedule to include weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.     8.16.22