Human Resources Intern (TEMP; Full Time; Day Shift)

Location: Cherokee, NC, United States Department: Hourly Customer Contact

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE:                                                            Human Resources Intern DEPARTMENT:                                                 Human Resources

GRADE/FLSA STATUS:                                  Non-Exempt

BADGE TYPE/COLOR:                                   Key—Blue

REPORTS TO:                                                   Supervisor, Development Program

JOB SUMMARY

Responsible for completing an internship program with Harrah’s Cherokee Casino Resort, increasing knowledge, and understanding of all facets of assigned department.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

Communicate effectively with all levels of employees and guests in the casino

Engage in hands-on training in a department

Understand department’s primary function, each staff member’s functions, and the inter-relations between each of the departments through various job shadowing opportunities

Acquire skills to be proficient in designated areas

Greet the public in person or on the phone

Answer, screen & route telephone calls and use appropriate telephone etiquette

Provide general information about employment opportunities to the public, and provides directional information to employees

Interact with department customers in a polite and professional manner

Ability to effectively communicate with all levels of employees in the organization

Ability to prioritize tasks and complete high volume of assigned work accurately

Ensure both quality and productivity meet department and federal standards

Prepare, complete and track employee drug tests

Sort drug test billing by outlets

Complete offer letters, new hire welcome letters gaming license, rebadge letters, expiration date letters, random drug test letters and name change letters

Complete employee verifications (phone, fax and personal), IT request forms, supervisor change forms

Assist with running department reports as needed

Complete MSS forms for all employee transactions, ensure all backup correspondence is attached, check for accuracy and completeness

Prepare, administer, review for completeness, and track all online onboarding paperwork

Review documents & complete employer section of I-9 form

Prepare new hire spreadsheet, new hire packets including drug test forms, separations for NCNS new hires

Prepare transfer & promotions spreadsheet and manage data

Track resumes

Assist in notarization of documents

Administer pre-employment assessment tests and track results

Prepare, troubleshoot and activate proximity badges; maintain access control profiles in the proximity card database and conduct audits on job group access

Compile information for monthly tribal reports

Retrieve employee information from WebDocs /JDEdwards, and Oracle Cloud as needed

Represent Harrah’s Cherokee Casino Resort in recruiting efforts

Participate in all training opportunities as designed and designated by the department manager

Participate in and lead special projects as assigned

Cross train in department positions with emphasis on the supervisory role

Attend all assigned meetings

Submit a weekly report to Development Program Supervisor on performance and make recommendations on program

All other duties as assigned

Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS

Enrolled in an accredited college/university or a recent graduate of an accredited college/university (within 6 months) required

Official recommendation by university required

GPA of 2.0 or higher preferred

Working toward a degree in the area of interest for internship required

Successful in prescreening process required

Must demonstrate the following essential knowledge and skills:

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

Excellent oral and written communication skills

Ability to work well independently

Ability to be a team player

Ability to handle multiple priorities in a fast-paced environment

Self-starter, must work without close supervision

Excellent problem-solving skills

Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

Must be able to stoop, bend, reach, kneel, twist and grip items

Must be able to respond to visual and aural cues

Must be physically mobile with reasonable accommodations

Must be able to reach above and below shoulders with performing duties

Must be able to operate in mentally and physically stressful situations

Must be able to stand for extended periods of time

Must be able to read, write, speak, and understand English

Must have the manual dexterity and coordination to operate office equipment, including a calculator, computer, fax machine and photo copier

Must be able to lift 25 pounds and carry 5 pounds

Must be able to use an earpiece/headset and other communication methods

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

Must be able to work a flexible schedule to include weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.    8.16.22