DR Bartender, The Smokehouse Coop (Full-Time; Varied)

Location: Cherokee, NC, United States Department: Dual Rate Employee

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                        DR Bartender

DEPARTMENT:                             Entertainment, Selu Garden Café, The Smokehouse Coop, Gordon Ramsay, Players Reserve, Pool Bar, Italian

GRADE/FLSA STATUS:               H8/16—Non-Exempt

BADGE TYPE/COLOR:               Key--Blue

REPORTS TO:                                Supervisor, Food Service

SUPERVISES:                                 Bartender, Service Person, F&B Host, Dining Assistant, Bar Help, F&B Cashier

JOB SUMMARY

Create an entertainment environment for all guests. Provide courteous, friendly, and prompt Beverage service.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--BARTENDER

Provide fast, friendly, professional beverage service to casino guests and beverage servers (2-minute production cycle per 10 alcoholic beverages

Work in an assigned area, such as a dining room or lounge, and pleasantly take beverage orders from guests

Maintain a clean station at all times

Able to answer questions about Harrah’s facilities and services

Explain and encourage Caesars Rewards participation

Provide fast, friendly service to guests

Accept payment and give change when necessary

Present the check to the guest and acquire signatures when necessary

Prepare beverages as ordered

Build relationships with guests

Upbeat personality for all interactions with guests and fellow Team Members

Pick up trash, glasses, and litter in or out of the work area

Keep the bar area clean and the workstation stocked in accordance with established health and safety guidelines

Operate a cash register/POS system, ring the proper amount into the register, and give a guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities

Monitor guest consumption of alcohol and intervene as needed according to guidelines

Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Commission and/or the NC ABC Commission

Mentor Level 1 and Level 2 bartenders

Work at any station as business demands

Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR

Ensure that all food and beverage products served meet the established specifications and standards

Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior

Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all Team Members in service improvements

Address service breakdowns and follow up to ensure guest satisfaction

Resolve all guest complaints and relay to the manager

Ensure that adequate supply levels are maintained

Assist with department reporting and data analysis as required

Responsible for the development and maintenance of department procedures and guidelines

Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction

Prepare schedules and station breakdowns

Conduct pre-shift meetings to communicate important information

Conduct end-of-shift banking functions

Assist cashiers with voids and overrides

Work with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner

Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude

Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next

Serve as a communication liaison to subordinates and the Restaurant Manager

Responsible for the timely delivery of comp requests from VIP services and other casino departments

Responsible for the complete set-up and operation of each scheduled shift

Complete end-of-shift logs in a timely and accurate manner

Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards

Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy

Ensure service recovery activities

Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale

Enforce all appearance and uniform guidelines

Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures

Conduct a physical inventory of barware and requisition replacement items as needed

Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board

Monitor asset control of liquor bottles, draft, and bottled beer and wine

Other duties as assigned

Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS

A high school diploma or GED is required

Six months of customer service experience is preferred

RASP certification is required*

• Can be completed within 30 days of the hire date

Must demonstrate the following essential knowledge and skills:

Basic math skills

Excellent guest service and communication skills are required

Excellent interpersonal skills

Willing to learn and be adaptable

Attention to detail/observant

Documented teamwork behaviors and attitudes

Neat, professional appearance with excellent personal hygiene

Must be able to complete cash and charge transactions

Must be familiar with tray service

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

Must be physically mobile with reasonable accommodations

Must be able to respond to visual and aural cue