At a glance

Location: Cherokee, NC
Work type: Onsite

What they are looking for

Non-alcoholic beverage preparationRestockingSanitationSafetyAlcohol_service

Location: Cherokee, NC, United States Department: Hourly Customer Contact

JOB DESCRIPTION

JOB TITLE

Bar Helper

GRADE/FLSA STATUS

H4-Non-Exempt

BADGE TYPE/COLOR

Work Permit-Peach

DIVISION

Food & Beverage

DEPARTMENTS

Entertainment, The Smokehouse Coop, Pool Bar, WSOP, Amici Italia, Truffles Pub

REPORTS TO

Supervisor, Food Service

WE ARE CAESARS

At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary.”

Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service.”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate.

JOB SUMMARY

The Bar Helper supports the Food & Beverage department by maintaining clean, well‑stocked, and efficiently organized bar areas while contributing to an engaging and welcoming environment for all guests. This role assists bartenders and beverage servers by preparing non‑alcoholic beverages, restocking products and supplies, completing required checklists, and ensuring all bar stations meet established sanitation, safety, and par‑level standards. The Bar Helper also interacts with guests in a friendly, professional manner, provides basic information about promotions and events, and supports responsible alcohol service in accordance with EBCI liquor laws. The position upholds all regulatory, departmental, and company policies while promoting the values and service culture of Caesars Entertainment.

HOW YOU WILL CREATE THE EXTRAORDINARY

Living Our Values

Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions.

Support departmental goals by following established procedures, standards, and work practices.

Identify basic issues or inefficiencies and communicate them to supervisors to support continuous improvement.

Operational Excellence

Perform daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards.

Follow direction on task assignments, workflow priorities, and operational requirements to support smooth operations.

Maintain compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly.

Quality & Performance

Use resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation.

Meet performance expectations related to productivity, accuracy, and service quality.

Support process improvements by adopting new procedures and providing feedback when requested.

Guest Experience & Brand Excellence

Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations.

Assist guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed.

Help maintain a clean, organized, and welcoming environment that enhances the overall experience.

Teamwork & Growth

Contribute to a positive, respectful, and collaborative work environment through teamwork and open communication.

Participate in training and skill‑building activities to support personal growth and job proficiency.

Demonstrate reliability, accountability, and professionalism that strengthen team performance.

WHAT YOU WILL NEED

Must be 21 years of age or older.

A high school diploma or GED is preferred.

Six months of guest service experience is preferred.

RASP certification is required.*

Can be completed within 30 days of the hire date.

ADDITIONAL REQUIREMENTS

Strong guest service, communication, decision‑making, and teamwork skills; able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.

Professional appearance with high personal hygiene standards; proficient with Microsoft applications, including Excel; extremely detail‑oriented with a strong work ethic and desire for continued growth.

Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 50 pounds and push and pull up to 300 pounds in a cart, and respond to visual and auditory cues.

Effective in fast‑paced, high‑pressure environments; able to communicate clearly in English and follow instructions accurately.

Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke), with flexibility to work evenings, weekends, and holidays.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting guests or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).